Phone:
877-375-9022
Email:
[email protected]
FREE SECURITY QUOTE
About Us
Commercial
Burglary Detection
Security Fog
Wireless Security
Video Surveillance
Access Control
Network Installations
Fiber Optics
Wireless Networking
Residential
Support
Contact Us
Free Security Quote
What to Expect
Service requests are reviewed during normal business hours, Upload photos, screenshots, and error messages for faster support, Remote troubleshooting may be attempted before dispatching a technician, Emergency service requests should be called in directly at 877-375-9022
Contact Information
*
Company Name
*
Contact Name
*
Phone Number
*
Email Address
*
Site Address
*
Preferred Contact Method
Phone
Email
Either
Service Request Information
*
Are you an Existing TEF Link Customer?
Yes
No
Service Type
Video Surveillance
Access Control
Alarm System
Intercom
PA / Paging System
Network Cabling
Fiber Optics
Wireless Networking
Door Hardware
Other
Request Type
System Not Working
Intermittent Issue
Programming Change
User Changes
Equipment Replacement
Preventative Maintenance
Training Required
Other
Priority
Emergency / System Down
Urgent
Standard Service
Planned Maintenance
General Inquiry
Is The System Completely Down?
Yes
No
Partially Operational
If your system is completely down or requires immediate assistance, please call 877-375-9022.
Are Users Currently Unable To Access The System?
Examples:
Unable to arm/disarm, unlock doors, log in, or view cameras
Yes
No
Not Applicable
Has TEF LINK Serviced This System Before?
Yes
No
Not Sure
Has This Issue Been Reported Previously?
Yes
No
Not Sure
Problem Details
Please Describe The Issue
When Did the Issue Start?
Today
Within The Last Week
More Than One Week Ago
Ongoing Issue
Not Sure
Is The Issue Happening Right Now?
Yes
No
Intermittent
Is The Issue Affecting Operations Or Security?
Yes
No
Not Sure
Have You Attempted Any Troubleshooting?
Yes
No
If Yes: What Steps Have Been Taken?
System Information
Onsite Contact Name
Onsite Contact Phone Number
System Manufacturer (If Known)
Examples: Provision ISR, ExacqVision, Kantech, CDVI, DSC, Qolsys, Alarm.com, Ubiquiti, Other
System Location
Main Entrance
Reception
Warehouse
Server Room
Office Area
Exterior
Multiple Locations
Other
Number of Devices Affected
1 - 2
2 - 5
6 +
Entire System
Not Sure
How Many Locations Are Affected?
One Location
Multiple Locations
Entire Site
Not Sure
Remote Support
Can TEF LINK Attempt Remote Support First?
Yes
No
Not Sure
Is Internet Available At The Site?
Yes
No
Not Sure
Is Remote Access Already Configured?
Yes
No
Not Sure
Site Access Information
Is Someone Available Onsite?
Yes
No
By Appointment
Preferred Service Time
Business Hours
After Hours
Weekend
Flexible
Site Access Instructions
Site Documentation
Documentation Available?
Photos
Screenshots
Error Messages
Drawings
None Available
Upload Photos
Upload Screen Shots
Upload Error Messages
Upload Supporting Documents
Billing Authorization
Do You Authorize TEF LINK To Perform Billable Service If Required?
Yes
Please Contact Me First
Not Sure
Maximum Approved Service Amount
$250
$500
$1,000
Contact Me First
Not Sure
Purchase Order Required?
Yes
No
Not Sure
Is This Site Covered Under A Maintenance Agreement?
Yes
No
Not Sure
PO Number (If Available)
Additional Information
Please provide any additional information that may assist us in preparing your quotation.
